Frequently Asked Questions

Click on a section header to jump to that section.

About Us
Visiting a Property
Purchasing
Financing
Other

About Us

Q: Who are you?
A: We are Rose Acceptance, the real estate sales department of First National Bank of America. We sell bank-owned real estate across the nation with the option of our owner financing (see more details).

Q: How do I reach you?
A: You can reach us over the phone at 866.937.3557, or you can send us an email at roseweb@fnba.com.

Q: Where do you get your properties?
A: Because of our affiliation with First National, we acquire most of our properties through foreclosure.

Back to the Top

Visiting a Property

Q: I’m interested in a property. Can I take a look inside?
A: Of course! If you give us a call at 866.937.3557, we’d be happy to walk you through the visiting process. We’ll require some basic information from you, such as your name, number, and address, and we are also required to record you agreeing to a couple of security statements so that we can keep track of when people are at the property.

Q: Why do I have to agree to your script before I can go inside?
A: We ask that all property visitors agree to hold themselves responsible for their actions while at the property. We also want to know who is there in case we receive a call concerning any activity at the property. Since we cannot accompany you on your visit, we want to make sure that when we give you permission to enter that you understand that you are holding yourself responsible for your actions.

Q: Will you use my information for anything other than reaching me about the property?
A: No. All the information you give us will be used solely for reaching you about the property and giving you any required documents needed to purchase the property.

Q: Can I go in with an agent or have an inspector come with me?
A: Yes. When you call us for permission to enter a property, let us know that you are bringing in an inspector. Also, if you want to revisit a property and bring an inspector or agent, give us a call back and we can give you permission to enter again.

Q: I want to know what a property looks like before I visit it, but you don’t have any pictures up for that property on the website. Can you send me some?
A: Yes! If you see a property that you would like more pictures of, give us a call at 866.937.3557, and we can see if we have more that we can put online or send to you.

Back to the Top

Purchasing

Q: How do I purchase a property from you?
A: If you find a property of ours you are interested in, we would encourage you to give us a call toll-free at 866.937.3557, and we can walk you through the purchasing process.

Q: How do I make an offer?
A: If we have a property listed with an agent, then you can make an offer, as well as schedule a showing, by contacting the agent. Else, if the property is for sale by owner, you can make your offer directly to us. We take our offers over the phone. Give us a call at 866.937.3557, and we’ll be happy to take your offer.

Q: How long does it take to hear back on my offer?
A: Usually we can respond to your offer within 24 to 48 hours, and sometimes sooner. We can move very quickly in order to help you acquire your new home.

Q: How quickly can we close?
A: If you are using our financing, we can typically close within three weeks of an offer being approved, or even sooner. It depends on you, the buyer, and how fast you are able to get us the required documents and supply the information we need. It also depends on the type of transaction. Cash sales can go even faster.

Q: Can we work with third party financing?
A: Yes! If you want to take out a loan through another financial institution, that’s perfectly fine. You would still make us an offer through the phone and proceed with purchasing the property along with your lender.

Q: Can we take cash deals?
A: Absolutely! We can sell any of our properties for cash.

Q: Can I use a buyer’s agent?
A: Yes! If you want to use a buyer’s agent, we are happy to work with them in order to help you purchase the property.

Q: Do you guys do repairs?
A: No. All of our sales are as-is, and we encourage prospective customers to visit the property in order to determine the amount of work (if any) required to repair the home, and whether they are willing to take on those repairs.

Back to the Top

Flexible Owner Financing

Q: Do you do pre-approvals?
A: We don’t do pre-approvals for our loans. We ask for 10% of the sales price at closing if you are going to finance with us. If you have the 10%, as well as an income that can support the monthly payments, then getting you approved typically won’t be a problem.

Q: Do you offer a rent-to-own option?
A: We do not offer a rent-to-own option for purchasing properties from us. However, we do offer flexible owner financing for all of our properties.

Q: Do you offer any owner financing?
A: Yes! All our properties are available with our owner financing option. You can get your loan directly from us. For the terms of our financing, see below.

Q: What are the terms of your owner financing?
A: We can approve you for our owner financing with any credit score, and we have no prepayment fee, so if any time during the duration of your loan you want to pay some or all of it off, you can do that without any extra fee. We do, however, require 10% of the sales price at closing time.

Q: Why do you require a down payment?
A: We require a down payment to ensure that you are committed to the purchase of the property as a buyer.

Q: So I can get approved even with my low credit score?
A: Yes! The good news is that we do not have a minimum credit score requirement. We will still review your credit and we will discuss with you your credit worthiness, but your credit score won’t be a factor in getting you approved. Your credit score will have a direct impact on what interest rate you will receive though, so long as you provide a 10% down payment.

Q: What properties do you offer your financing on?
A: We offer our owner financing for any property that we are selling. Unfortunately, we cannot offer our financing for any property that we do not own. Also, we sell some of our properties via auction, and typically we can only offer a cash sale for those. Feel free to contact us to further discuss our financing options for our properties.

Back to the Top

Other

Q: Is everything listed on this site, like property details, pictures, prices, or financing information, accurate?
A: All the information on this site, including but not limited to: addresses, property details, pictures, prices, financing information, and payment estimates is reliable but not guaranteed. Information should be accurate and up-to-date, but sometimes errors can cause the details given on our site to be incorrect. Rose Acceptance makes no guarantee regarding what is presented on our site. Feel free to give us a call for more information or to check about a property.

Q: Do you guys buy properties or land contracts?
A: If you are interested in selling a note you own, you can get more information about that here.

Q: I already purchased a property from you guys, and I had some questions about the property or about the loan. Who should I call?
A: If you have an active account with us, you can contact Customer Services for more information or assistance. You can find their number, as well as other ways to contact the bank, at this site.

Q: Where can I give feedback about your website?
A: We’d love to hear from you! You can give us a call at 866.937.3557, or use the contact request button located at the bottom right of the page.

Back to the Top